Listening to your VoIP sales rep talk about available services can be like listening to someone speaking a foreign language. You know it must make sense, but you can’t make heads or tails of what’s being said. What makes VoIP…
Contributor topics: Electronic Fax, Mobility, Technology Trends, Communication Trends
Connect with Khaled Tewfik
Khaled is Vice President Technology at babyTEL. He has over 20 years engineering experience and a strong background in voice and fax communication technology. Khaled lead the design and development of babyTEL’s unified messaging system and the FaxPAD, the first Fax-over-IP platform successfully deployed by a national carrier (Singtel) for worldwide real-time fax delivery. Currently Khaled is a key member of the babyTEL concept and design team for new products and services.
When talking about business continuity and particularly when discussing disaster recovery, often one also needs to talk about communication services as these are critical to ensuring the success of such business initiatives.
3 December 2014 by: Khaled Tewfik
VoIP service customers, whether they are using SIP trunking or a hosted PBX, tend to expect that, when it comes to customer service, they will get the same quality they expect for reliability and availability.
22 January 2014 by: Khaled Tewfik
If you are building a redundant setup for call handling using two or more SIP end-points, such as IP-PBXs or IP Fax Servers, you will want to consider ways to either load balance traffic between the end-points or have them…