Support is a key component of any telecom or business phone service plan. It doesn't really matter if you are interested in VoIP, how you want to access that service or if you want a traditional telephony plan, you need to know that you will be able to get the help you need, when you need it. Support capabilities are closely tied to key performance metrics like reliability. Service providers with good support processes are often able to respond to problems more quickly and ensure higher levels of service availability.
Contributor topics: Electronic Fax, Mobility, Technology Trends, Communication Trends
Connect with Pierre Menard
Pierre is the Customer Care Manager at babyTEL. He has over 15 years of experience in telephony installation and tech support for interconnect providers. Pierre believes that Personal service, knowledge and quick response are at the heart of great customer service and continuously strives to lead the team based on those principles. When not at work, Pierre enjoys reading and playing hockey.