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40+ years of entrepreneurship, one lesson

Successful entrepreneurs respond to adversity well. The early career of technology pioneer, Stephen Dorsey is a great example. Several years after graduating from MIT, Dorsey founded AES Data Inc. There he developed one of the world’s first microprocessors. At the time, processing came in the form of chip sets. Five chips made a set and each chip cost almost $200,000 to develop. Also, any software updates meant buying a brand new chip set. AES Data’s advantage was programmable processors. These processors cut down development time and allowed for updates. Dorsey had the vision to identify a very big market space…

B2B Sales: Six Things to Expect in 2015

The world of B2B sales is constantly evolving. New technologies are introduced, new expectations arise, and approaches that were successful two or three years ago may no longer be viable. As the book closes on another transformative year, here are six B2B trends, tactics and…

2014 Marketing Rewind: 5 Things We Learned

With 2014 coming to an end and a new year almost upon us, now is a good time to reflect on the marketing lessons we learned in the past year. Although underlying Marketing principles of solving customer problems, forging a strong relationship with customers and…

What is Business Continuity?

When talking about business continuity and particularly when discussing disaster recovery, often one also needs to talk about communication services as these are critical to ensuring the success of such business initiatives.

Top 4 Advantages of Remote Support

Support is a key component of any telecom or business phone service plan. It doesn't really matter if you are interested in VoIP, how you want to access that service or if you want a traditional telephony plan, you need to know that you will be able to get the help you need, when you need it. Support capabilities are closely tied to key performance metrics like reliability. Service providers with good support processes are often able to respond to problems more quickly and ensure higher levels of service availability.