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Chatbots messaging Communication bundles

How Chatbots and Messaging are Redefining the Communications Bundle

Some say that it’s a “paradigm shift,” but whatever you want to call it, chatbots and messaging are redefining the communications bundle. Both messaging and bots have existed for years. The first chatbot, Eliza, is credited to Joseph Weizenbaum in the 1960s, while the first SMS was sent in 1992. The technologies themselves aren’t new but recent trends are encouraging their confluence. There’s a growing app fatigue for users and developers. Why download, install, and constantly update an app on your phone when the mobile web has improved so much? It’s easier for a business to concentrate on a responsive…